There really is a problem with the territory requests right now

Posted by JuLn on 7 January 2019 in English (English)

Many people said it before, but territory requests are taking way too long to be approved. I have requested a territory at the beginning of September, the admin told me it would take a few days for them to approve my request. A month later, I messaged them again to remind them of my request, and 3 days after they told me they've been dealing with a lot of issues but that they would get back to me soon. Since I hadn't heard from them for months, I messaged them again towards the end of December, asking them if they had an idea of how long it would take them to approve my request. I haven't heard from them since.

So i have 3 questions for you guys: 1-Do you have any idea what could be the 'issues' the admins are dealing with? 2-Has a similar experience happened to you? 3-If you asked for a territory but did not receive it yet, for how long have you been waiting?

Honestly, I think they should recruit some admins that would work only on accepting territory requests, cause right now it's problematic.

Comment from Luciano on 7 January 2019 at 02:24

How about people stop complaining and consider the following: this site is free; there is no advertising...

Why are you entitled to any particular level of service whatsoever? How about we make a new rule denying territories to people who behave like they deserve something being given freely by others?

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Comment from JuLn on 7 January 2019 at 02:32

@Luciano I didn't mean to complain, to sound mean or whatever. I meant that comment as constructive criticism, to help improve the site, and I also wanted to understand the situation better. I never said that I was entitled to any service either, I know everything here is free and the admins are probably already working very hard, I was just wondering why it's taking so long and if it has always been that way.

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Comment from austinhuang on 7 January 2019 at 02:56

Usually, Isleño does territory requests. However, he had no activity since October 13 (Wiki, Changesets), so I mean probably some personal matter. See here for official announcement (very brief).

For your other 2 questions: Not me, but many others, including but not limited to (Dates are presumed): Fox Tails (Oct. 21), capelow (Nov. 8), Alec ("2.5 months" before Dec. 4, went to a purple territory instead), Panzerbyte ("a month" before Dec. 14), julijahaller (?), and Drogda ("3 months" before Dec. 15). The first 3 got their diary entries deleted.

Luciano can be quite grumpy from time to time, but at least this comment is right:

I would recommend NOT re-requesting (nor pestering with diary entries, etc.). Speaking from having held the job of granting territories in the past, personally, I feel that impatient "customers" will only create negative feelings and de-motivate admins, who are only volunteers, you know.

Use your waiting time doing sonething interesting in a "free to edit " blue country. Bear in mind that it is not difficult to move whole cities to your own territory once you receive one, using JOSM. So make a great city in Commonia and take it with you when you move!

TLDR: The guy responsible for it is currently missing.

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Comment from wangi on 7 January 2019 at 03:33

If you want to collaborate in purple countries drop me a note. A training exercise.

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Comment from zhenkang on 7 January 2019 at 05:26

You are also welcome to Antigo.

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Comment from LemonKing on 7 January 2019 at 07:08

If completely polite and valid comments like this entry only lead to responses like Luciano's, I am becoming curious and suspicious, too. It is no good for the atmosphere of this site if the admin are being secretive and avoiding difficult questions. Whatever the reasons are for the delay, a more open and humble approach from the admin would benefit us all. Editing in the free areas is an option, of course, but not being able to trust the admins demotivates any mapping in the long term. So please, more info before this escalates any further!

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Comment from Rustem Pasha on 7 January 2019 at 11:28

@LemonKing, I was in similar situation as Luciano is now few years ago when I was an admin of other web page. My colleagues were somewhat overweight by their real life problems and I was asked multiple times by users where the other admins are. That put me in uncomfortable position because only thing I could do was to repeat about "personal issues". What was really annoying were the users who asked about details. I didn't feel the right person (and I hadn't been allowed to) to inform the public about other admins' problems in school, their deceased family members and details of marriage dissolution. And no, I couldn't say when this will end because it was dependable on external factors (can you predict when your mortally ill mother finally die? Do you even want to predict?). Here is the same question.

Of course if the issues were predictable, the admin team should prepare for them better (for example hiring more admins before) but this for some reasons didn't happen. Maybe there were no right candidates or not enough time to find them? We can only speculate.

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Comment from zhenkang on 7 January 2019 at 11:51

Like Rustem said, @Lemonking, I can understand why you demanded for transperancy. However, sometimes there are some things which should not be talked about and can be uncomfortable since they seem exposing their personal lives.

As much as I will like to also know about the admin inner workings, I think this is not good to know as well. Governments also have their own levels of secrecy which is meant to help negotiations and other stuff. The best thing now is to wait for the admin team to recover, and hope OGF will go on as per normal.

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Comment from Luziyca on 7 January 2019 at 14:37

Maybe what we should do is disable registrations to the site altogether for the time being, so to prevent the creation of a backlog of applications for the same territory. It is not the most ideal solution, but this is probably the best way to keep newbies from requesting territories until this situation ends.

It won't do much to those who are already waiting for a territory, but the way I see it, it is necessary if we want to save the room that is OGF from the clogged sink which is the territory request system because of the situations facing each admin: if we turn it off, at least it'll eventually drain.

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Comment from Jamie Clumpas on 7 January 2019 at 18:38

@Luciano - You have really not been making a name for yourself as someone particularly friendly on these forums. Can we please try and keep things civil, more friendly and less aggressive to keep this as such a strong and friendly community.

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Comment from TheMayor on 8 January 2019 at 03:21

It’s true that we’re all simply guests of the admins here, but we’re also all invested in the success of OGF based on the amount of time we all spend mapping here. Right now with the recent discussions here and on the forums, to me there seems to be an enthusiasm gap, and unfortunately we’re on the wrong side of it. Interested users want to be able to start their own territories but can’t, while some older users are going dormant or focusing their efforts more on the wiki than the map. Having active neighbors is a big part of staying excited and engaged with my own mapping, so I feel like a concerted effort to start getting new territories assigned is an important part of keeping mappers engaged and on task. While the admins are, of course, people with plenty on their plate both on-site and off-site, there are plenty of active, dedicated users who I’m sure would be more than willing to help out with some admin-lite duties to reduce their burdens and keep OGF fun and active, if the admins would like the help.

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Comment from zhenkang on 8 January 2019 at 03:37

Speaking of short-term users, I also agree with the points made about granting them wiki accounts and/or territories much later than the cureent timeline. I hope we will also eventually filter out such users who come here for a short time and left after a couple of months, leaving behind territories becoming lost.

As for admin team, whatever the admin members are discussing, I hope the new admin members will be able to take up the mantle and dedicate part of their time to admin duties.

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Comment from LucasTheKing on 11 January 2019 at 23:49

I'm new here, and I made my request today and no answer yet. I really want to know when they will accept the request with more frequence. I know this site is free, but we are the users and we need at least some explanations, I mean, if they are busy with something they could gives a possible date that they think they will come back.

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Comment from LemonKing on 13 January 2019 at 09:24

@Rustem_Pasha and @zhenkang and others, I don't expect any exposure of private issues of the admin. A simple "sorry, we can not provide this and that atm" would do, with a rough estimation of when problems probably will be solved. I simply wish to state the fact that silence usually leads to unnecessary gossip, which should be avoided if possible. Happy mapping to everyone :)

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